Modera Wealth Management, LLC is a comprehensive wealth management firm with offices in Boston, MA, Westwood, NJ, Wayne, PA, Charlotte, NC, Atlanta, GA, and Inverness, FL. We are an independent, fee-only firm that provides clients with financial planning and investment management.

We are seeking a Senior Client Service Advisor to join our team. This is a full-time position for our Wayne, PA office with opportunities for advancement. Wayne, PA provides the best of both worlds as you have easy access to a lively metropolitan city coupled with the calm and welcoming vibe that one can only get from a more suburban environment. Our Wayne office, located in the modern Chesterbrook Corporate Center, is conveniently located off the Turnpike and 202 providing an easy commute from highly desirable residential communities of Philadelphia, Bucks, Delaware, Montgomery, and Chester counties. For avid shoppers, you will enjoy being in the vicinity of the popular King of Prussia Mall and other retail outlets. For nature lovers, you can walk to the Wilson Farm Park from the office and check out the walking paths and 90 acres of preserved land or visit the nearby Valley Forge National Park. Work hard but play hard in PA!

Modera has been awarded among the 2020 Barron’s Top 100 Registered Investment Advisor Firms as well as named as one of Pensions & Investments Best Places to Work in Money Management for the sixth year (2020, 2019, 2018, 2017, 2012). The work culture of the firm promotes collaboration, professional growth, and a commitment to providing exceptional client service.

The ideal candidate will:

  • Be extremely organized with excellent attention to detail.
  • Be able to prioritize and manage multiple tasks concurrently.
  • Thrive in an environment focused on creative problem solving.
  • Be an engaging and charismatic communicator.
  • Have a passion for excellent service.
  • Be a self-starter.

Job responsibilities include but are not limited to:

  • Provide comprehensive client service for the firm’s clients and support for Advisors. Troubleshoot client requests; ensure clients are met with regularly.
  • Communicate with clients verbally and in writing. Respond to client requests promptly to deliver superior service and follow up.
  • Act as liaison between client and custodian(s). This includes opening and transferring accounts, processing cashiering requests, navigating websites, and resolving account-related issues.
  • Interface with client third party administrators, accountants, attorneys, and other professionals, etc.
  • Responsible for the accuracy and timeliness of work, including completing and tracking completion of client related tasks in CRM and properly updating CRM with client and other related information.
  • Initiating CRM processes and monitoring their status through completion. This includes onboardings, comprehensive reviews, client terminations, cashiering, account maintenance etc.
  • Prepare for client meetings, prepare client reports, submit and follow up on necessary paperwork, regularly update phone conversations and client requests in CRM.
  • May attend client meetings in a technical, supporting or learning role.
  • Organize and maintain all client paperwork.
  • Assist in greeting clients and visitors, screening and transferring calls, and scheduling meetings.
  • Assist with company mailings when necessary.
  • Ability to multi-task, organize and prioritize all open tasks along with ad-hoc projects.
  • Collaborate with CSA Team by sharing ideas and process improvements.
  • Interface with Operations and Portfolio Management Teams on client set up and maintenance, as necessary.
  • Demonstrate a willingness to learn by taking courses and/or attending workshops to foster continuous development and improvement of computer skills, especially MS Office applications and Tamarac.
  • Additional responsibilities may be afforded based on performance and professional development plans.

Qualifications for this position:

  • Minimum Associate’s Degree.
  • Minimum of 5+ years of experience in a registered investment advisory firm or financial services field.
  • Must be organized, meticulous, detail-oriented, and able to multitask.
  • Proficiency with Word, Excel, and Outlook.
  • Excellent written and verbal communication skills.
  • Team player, able to work well with all levels of the firm, as well as with clients.
  • Adaptability and flexibility are required; ability to work under pressure and beyond standard hours during busy periods to meet tight deadlines.
  • Personable, warm, engaging; Client first attitude.
  • Financial Paraplanner Qualified Professional (FPQP)– not required but supported.

What we offer:

  • Competitive salary commensurate with experience.
  • Performance-based bonus.
  • Safe Harbor 401(k) plan with discretionary profit sharing.
  • Medical, Dental, Vision, Flex-Spending Account, Long-Term and Short-Term Disability and Life insurance.
  • Paid vacation.
  • Opportunities for professional growth and continuing education.

No phone calls.  Please direct your cover letter and resume to:  Careers@ModeraWealth.com.  All inquiries will be held in the strictest confidence.  For more information about the firm, please visit www.ModeraWealth.com.

Modera Wealth Management., LLC is an SEC registered investment adviser with places of business in Massachusetts, New Jersey, Pennsylvania, North Carolina, Georgia, and Florida. SEC registration does not imply any level of skill or training. Modera may only transact business in those states in which it is registered or qualifies for an exemption or exclusion from registration requirements.

For additional information about Modera, including its registration status, fees and services and/or a copy of our Form ADV Disclosure Brochure, please contact us or refer to the Investment Adviser Public Disclosure web site (www.adviserinfo.sec.gov). A full description of the firm’s business operations and service offerings is contained in our Disclosure Brochure which appears as Part 2A of Form ADV. Please read the Disclosure Brochure carefully before you invest or send money.

Award methodologies:

P&I: Pensions & Investments partnered with Best Companies Group, an independent research firm specializing in identifying great places to work, to conduct a two-part survey of employers and their employees. The firm evaluated the policies, practices, philosophy, systems and demographics of each nominated company, which accounted for 25% of the total evaluation. The second part of the survey measured the employee experience and was worth 75% of the evaluation. The combined scores determined the companies receiving the award.

Investment News: Best Companies Group uses a two-part process to gather detailed data about each participating company and shares this independent data with InvestmentNews to report the ranking. The first part is an Employer Questionnaire filled out by each firm detailing company policies, practices, benefits and demographics. The other component is an employee engagement and satisfaction survey with an in-depth set of 78 statements requiring employees to respond on a one- to five-point Likert scale of agreement, as well as two open-ended questions and seven demographic questions. To participate in the program, firms needed to be an RIA or affiliated with an independent broker-dealer, in business for a minimum of one year, and have at least 15 full-time employees.

FT 300: To ensure a list of established companies with substantial expertise, we examine the database of RIAs registered with the US Securities and Exchange Commission and select those that reported $300m or more in assets under management (AUM).

The Financial Times’ methodology is quantifiable and objective. The RIAs have no subjective input.

The FT invites qualifying RIA companies — more than 2,000 — to complete a lengthy application that gives us more information about them. We add this to our own research into their practices, including data from regulatory filings. Some 760 RIA companies applied and 300 made the final list.

The formula the FT uses to grade advisers is based on six broad factors and calculates a numeric score for each company. Areas of consideration include adviser AUM, asset growth, the company’s age, industry certifications of key employees, SEC compliance record and online accessibility. The reasons for these criteria are as follows:

  • AUM signals experience managing money and client trust.
  • AUM growth rate can be a proxy for performance, as well as for asset retention and the ability to generate new business. We assessed companies on one- and two-year growth rates.
  • Companies’ years in existence indicates reliability and experience of managing assets through different market environments.
  • Compliance record provides evidence of past client disputes — a string of complaints can signal potential problems, for example.
  • Industry certifications ( CFA, CFP, etc.) sho w the compan y’s staff has industry knowledge and signals a professional commitment to investment skills.
  • Online accessibility demonstrates a desire to provide easy access and transparent contact information.
  • AUM comprised approximately 70 to 75 per cent of each adviser’s score, while asset growth accounted for 15 to 20 per cent. Additionally, the FT caps the number of companies from any one state, based roughly on the distribution of millionaires across the US.

Barron’s: Barron’s independently ranks its list of the top 100 RIA firms based on several criteria, which it has determined in their past annual rankings by assets, revenue, and quality of practice.[1] This year’s ranking formula also included new additional metrics such as technology spending, staff diversity, and succession planning.[2]

[1] https://www.barrons.com/report/top-financial-advisors/ria/2019

[2] https://www.barrons.com/report/top-financial-advisors/ria/2020